• Got a question about membership?

    Get in touch! We're here to help


    No question is too big or too small. Please ensure you quote your Capricorn Member number in all correspondence and have it readily available for telephone enquiries.


    AUSTRALIA
    Free call: 1800 327 437
    Office hours: 6:15am – 5pm (AWST)
    Fax: +61 8 6250 9600 Freefax: 1800 227 329
    Head office: 28 Troode Street, West Perth WA 6005
    Postal address: Locked Bag 3003, West Perth WA 6872

    NEW ZEALAND
    Free call: 0800 401 444 
    Freefax: 0800 401 555
    Postal address: PO Box 91567
    Victoria Street West, Auckland 1142


    Useful Email Contacts

    csl@capricorn.coop
    Best for: Customer Service and member account enquiries, website passwords etc.

    travel@capricorn.coop
    Best for: Travel deals, travel bookings, travel advice and enquiries.

    events@capricorn.coop
    Best for: Event enquiries and bookings.

    lending@capricorn.coop
    Best for: Finance lending products 

    credit@capricorn.coop
    Best for: Difficulties paying your account or payment advice


    WhistleblowerProtectionOfficer@capricorn.coop  

    Best for: any reports made by individuals who have a concern that Capricorn has engaged in Reportable Conduct, which means dishonest, fraudulent, corrupt or illegal conduct (for full definition of Reportable Conduct see the whistleblower policy available under the corporate documents section of the Capricorn website). The whistleblower policy does not cover and this email address should not be used for raising complaints, unless your complaint also involves Reportable Conduct.

    Please note: reports will be considered in adherence to Capricorn's whistleblower policy.

     If you are a Capricorn Member or Preferred Supplier and have a complaint or concern that is not covered by the whistleblower policy, please contact Capricorn via the listed phone number on the capricorn.coop website, or csl@capricorn.coop.